Privacy policy

1. Contact responsible for privacy inquiries

EZCA is the brand presented on this website. For privacy inquiries, contact [email protected] or +84 775 258 089. Please describe your request and provide a way for us to reply.

2. Information you share

When you contact us, you may share your name, email, phone number, business website, needs and related correspondence. Please do not share passwords, private financial details or sensitive personal information through contact channels.

The server and infrastructure providers may record technical information such as IP address, access time, requested path and response status to operate, secure and troubleshoot the website.

3. Email, calls and Zalo

This website has no contact form. Email links open your email application so you can compose and send a message yourself. Sent messages are handled through email systems and consultation activities.

The Chat Zalo button links to zalo.me/0775258089; it is not an embedded chat widget. If you follow the link and use Zalo, information is also handled under Zalo’s policies and your account choices. Calls and messages are used to discuss the request you initiate.

4. Purposes and basis for processing

Information is used to answer questions, arrange consultations, prepare proposals, perform agreed services, maintain system security and meet applicable legal obligations.

Providing consultation information is voluntary. Where applicable law requires consent for a particular purpose, EZCA will request it before that processing. Visiting the website does not constitute consent to advertising or to every possible use of personal information.

5. How information is shared

Information is shared only as necessary with people handling your request, email, hosting or communication providers supporting that request, and competent authorities responding to a lawful request. EZCA does not exchange your contact information for financial benefit.

External providers may process information in locations outside your country of residence. Requirements relating to processing or transferring data must be assessed against the services actually used; this policy does not replace required agreements or procedures.

6. Retention and protection

Contact information is retained as necessary to handle your request, perform agreements, resolve related issues or meet legally required retention periods. When the purpose ends and no retention obligation remains, information should be deleted or anonymized. You can ask us to review retention by email.

EZCA uses measures appropriate to this website, including HTTPS for production, restricted access and technical log management. No transmission or storage method guarantees absolute security. Contact the privacy channel above if you identify an issue involving your information.

7. Your rights and requests

Subject to applicable law, you may request information, access, correction, deletion or restriction, withdraw consent, or object to certain processing. You may also complain to a competent authority. Some rights have exceptions, including legal retention obligations or dispute resolution.

Email [email protected] with the subject “Personal data request”, the requested action and your contact details. EZCA may need proportionate identity verification to prevent unauthorized disclosure and will respond under applicable requirements. Withdrawing consent does not affect the lawfulness of earlier processing.

8. Cookies, children and updates

The current website does not include EZCA-deployed analytics, advertising pixels or tracking cookies. See Cookies & external services for details.

The website is intended for businesses and people authorized to work with them. Please do not submit children’s personal information. Contact us if you become aware of inappropriate information being submitted.

If information handling changes, this policy and its update date will be revised. Changes requiring new consent will be addressed separately under applicable requirements.